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www.diag-systems.net Refund Policy

Our diagnostic kits work with software that requires a license key.

Our refund policy lasts 7 days after you receiving from us goods by post (can be verified by the tracking number). Therefore, you must request your license key not later than 7 days after receipt of diagnostic kit (for verifying operation).

If 7 days have gone by since your received goods, unfortunately we can’t offer you a refund in case of malfunction of adapters (only the repair or replacement of the product we can offer).

We only replace items if they are defective or damaged.


If your goods are inoperable, please contact us during 7 days after you receiving inoperative products. In reply, we will send you the shipping address to which you should send your item.

You should consider using a trackable shipping service. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned item.


To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.


Returning your items to Diag-Systems during 7 days does not automatically mean that it will be replaced free of charge or refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Diag-Systems reserve the right to check the validity of your request for exchange or refund.

If inoperable occurred through your fault, you will be charged the repair cost and cost of sending goods back to you. To send the repaired or replaced products we use Registered Air Mail Service with tracking number.


If inoperable occurred not through your fault, then, the new (or repaired) product will be sent to you or  we will make a full refund (on your choice).


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card , within a certain amount of days.


If you haven’t received a refund yet, first check your bank.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


All downloadable products are non-returnable:

• Software;

• Service Manuals;

• License Keys.